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Flamingo PINK FAQ

We appreciate your interest in our store https://www.flamingo-pink.com

We are a locally stocked (not drop ship) online boutique which carries jewelry, clothing and accessories keeping up with the hottest trends.
Our customer base is worldwide but primarily Canada and the US. Since we are physically located in Moncton NB, we offer free delivery to save shipping costs for local customers. 
We are not a buy and sell or Kijiji seller we are a registered online business. We accept payment via PayPal, Credit Card, email transfer or bank wires for online payment. If purchasing locally, we do accept cash, credit card on the spot however we do not hold items unless prepaid. Items are first come first serve so we always suggest if you are really interested in one of our items to grab it up before it is sold out :)

HOW DO I PLACE AN ORDER?

When you see an item you like, click on "Add to Cart" and continue shopping until you are ready to complete your purchase. Then, click on “View Cart”, located at the top right section of the screen. After you have made any changes and updated the quantities as desired, then select your check out method either "Checkout" or :"Checkout with PayPal". Fill in all the required fields and complete your order.

After you click “submit order” an email confirmation will be sent to you.

WHAT TYPES OF PAYMENTS ARE ACCEPTED?

We accept: Visa, Mastercard, American Express, Paypal, Apple Pay. We also accept Email Money Transfer (within Canada), Bank Wire. Please contact us at sales@flamingo-pink,com for details for these 2 payment methods. We do not accept personal checks, money orders.

HOW DOES PRICING / CURRENCY WORK?

All prices are displayed in Canadian Dollars. Your credit card company will calculate the exchange rate automatically. To get an estimate of approximately what the exchange rate currently is, click HERE for online currency calculator.

WHEN WILL MY ORDER SHIP?

Most national orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise and destination. Orders shipped within two days of purchase should arrive to you within 10 days. Orders are not shipped on the weekends or holidays.
*If you live within the Moncton NB area, we will deliver your items free of charge!

RETURNS & EXCHANGES

We want you to love what you ordered online! 

It's simple! You may return your purchase within 14 days of receiving it. These items must be in their original condition unworn, unwashed, not damaged. Any returns worn, washed, damaged, not in original condition, will be rejected. Returns made within 14 days of receiving your merchandise, will be inspected for approval, and you will be notified once the refund/exchange has been processed. Please allow 30 days for your return to be processed. While you wait for your return to be process. You can purchase the correct size/colour/style you want for the exchange!

Follow these steps if you would like to make a return:

1. Email us at sales@flamingo-pink.com with the following information:

  • Full Name.
  • Telephone Number.
  • Address.
  • Order Number.
  • Item(s) Returning / Exchanging.   
    • If returning: reasons for return. 
    • If exchanging: please indicate new size you would like to exchange for.
  • ​Tracking number of returning package. 

2.  Place it in your secure shipping container.

3.  Make sure that there are no other shipping or tracking labels attached to your package.

4.  Use a trackable and insured shipping method with signature option. We cannot accept COD returns. Please note: Flamingo PINK is not responsible for any returns that are lost or stolen while in transit.

5.  Include your order number on the return label.

6.  Mail your return to: 

Flamingo PINK - 64 Champlain St. #27048, Dieppe NB, Canada E1A 6V3